New Apps Aim to Douse the Social Media Dumpster Fire

2023-02-01
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After Elon Musk’s recent acquisition of Twitter, many habitual tweeters announced their intentions of switching to other social platforms. Some blamed their defection on fears of an increase in hate speech and misinformation on the site. But even before the takeover, social media platforms such as Twitter already had a major problem that was driving users away: they make people miserable.

So some companies are developing new social apps that aim to foster a positive online environment—and they have gained a significant number of users. But despite their good intentions, these new platforms may be interpreted simply as marshmallows toasting over the metaphorical “dumpster fires” of social media: They can make the experience taste a little sweeter, but without a shift in people’s behavior, these alternatives might just melt into the unavoidable flames.

On most social platforms, users can browse through a seemingly endless series of posts, which are ordered by algorithms. The software prioritizes content that will keep people scrolling, so it promotes posts that draw “engagement” in the form of likes, shares or comments. This gives an edge to divisive or outrageous content that grabs attention, whether or not that attention is negative. As a result, many people feel compelled to keep scrolling through their feed, even as it serves up posts that inspire disgust, fatigue and depression. But giving up a platform altogether can cut people off from their friends and even induce anxiety. In an attempt to foster a more positive online atmosphere, apps such as Facebook and Twitter continually adjust their moderation policies, but this has not entirely eliminated misinformation or hateful content. That’s because the very format of these platforms—an algorithm-driven news feed that rewards posters for stirring up negative emotions—incentivizes these types of posts.

Now there are other options. Last year two social apps that eschew this format rose to popularity. These apps, called Gas and BeReal, both eliminate certain elements of other social media platforms: algorithms that spotlight controversial content and an endless feed that encourages people to spend too much time on the app. Gas rewards only positive content, while BeReal sets strict limits on how often users can post. And that’s not the only way they aim to improve the digital experience.

Gas, named after “gassing up,” a slang term for complimenting someone, tries to cut down on toxic social media discourse by amplifying positivity. App users earn digital rewards by voting for the best compliments about their friends in anonymous polls. As stated on its website, Gas’s developers Nikita Bier, Isaiah Turner and Dave Schatz “wanted to create a place that makes us feel better about ourselves.” The app also emphasizes privacy: it doesn’t allow direct messaging—a common channel for bullying and harassment—and the polls are populated with automatically generated compliments and voted on anonymously (although paid app subscribers can view select voters’ initials). This blue-sky approach seems to be working. Though the app is only available in 12 states, and only on iPhones, Gas has already had more than five million downloads since its launch last August, at one point overtaking the popular social media platform TikTok as the number-one download from Apple’s App Store. Amid Gas’s popularity, in mid-January popular social and messaging platform Discord announced it had purchased the app.

Some people may gravitate toward Gas because they know that they will only see good things on it, according to David Bickham, a pediatric medicine instructor and research scientist at the Digital Wellness Lab at Boston Children’s Hospital. He says a positive social experience comes from “moving toward [app] designs that increase the autonomy of the user, giving them more control over the type of content that they’re exposed to.” But some experts are wary that even apps like Gas, which seem to have good intentions for users, can still create sustained negative impacts. For instance, education writer Alyson Klein pointed out in a recent Education Week article that Gas polls could be used as a popularity contest or even a sarcastic jab, such as by praising someone for a talent they clearly are bad at, leading to bullying and hurt feelings. Last year, social media and technology writer Neil Hughes wrote in Cybernews, “Conditioning our minds and behavior toward constant approval from online engagement or being mentioned in a Gas poll could arguably increase anxiety rather than remove it.” Other critics don’t feel right about using compliments as a type of digital currency, or “datafying” this positive practice, in the words of Mariek Vanden Abeele, a professor of digital culture at Ghent University in Belgium. “What is difficult for me is that you’re commodifying the act of giving a compliment,” she says. “As soon as you start datafying the behavior, you risk losing something.” Gas initially responded to an inquiry from Scientific American but has not provided specific comment at press time.

Rewarding compliments is not the only way applications are trying to foster positivity. The new platform BeReal, for instance, emphasizes authenticity and time limits. It strives for an authentic experience by giving users one random two-minute window daily in which to post an unfiltered photograph. And only after a user has made their daily post can they see what others posted.

Bickham says this more authentic experience “is really important because it’s sort of a requirement for the type of openness necessary for positive interactions.” For adolescents still trying to find their identity, BeReal may offer a safe place to explore. “We have an idea that being authentic is like being your true self,” Bickham says. Like Gas, this app’s positive approach seems to be meeting with some success. Co-founded by Alexis Barreyat and Kévin Perreau in 2020, BeReal took off in popularity last September and gained about 50 million downloads globally in 2022.

BeReal is not without its own controversy, however. Its notifications can produce pressure to post every day. This pressure to participate in social media communication, which Vanden Abeele and others call “online vigilance,” can easily cause anxiety in users. Experts have also expressed concerns that BeReal’s alerts may come at inappropriate or intrusive times. Furthermore, the two-minute time limit adds more pressure to post, especially when users want to view what others have posted. Some may already be experiencing this kind of pressure: only 9 percent of Android phone users who downloaded BeReal opened the app last August, September and October. BeReal declined to comment on this story.

On their own, these apps are unlikely to completely solve many of the problems that plague social media as a whole. But people can still have a better online experience by changing the way they use any social platforms. Nearly all the experts interviewed for this article recommend less passive scrolling and more active connection. “When you think about apps that ... lower our sense of well-being, it’s often because the apps either add friction—think tech glitches, digital overload, or cyberbullying—or they pull us away from being our best selves, causing us to be more distracted, less rested, less focused or less connected to others,” says Amy Blankson, CEO of the mental health and productivity consulting organization Digital Wellness Institute.

“Overall, positively and actively interacting with friends—by messaging them, sending them videos, etcetera—on social media may be better than just passively scrolling a central news feed, where you may feel jealous of influencers who appear to have everything,” says Lisa Walsh, a social psychology and happiness researcher at the University of California, Los Angeles.

Although Hughes previously criticized some aspects of these positivity-focused apps, he does note that the rise in their popularity may represent a shift in attitudes toward social media—at least among younger users. “It feels like kids know that obsessing over somebody else’s highlight reel is a waste of time and that nobody has a perfect life,” he says. “As a result, they crave a more authentic experience and collaborate and lift others up rather than making it all about themselves.” That’s a mindset that might make all of us happier socially. Or, as Hughes puts it, “Maybe their parents could learn a thing or two from their kids.”

参考译文
新应用程序旨在扑灭社交媒体的“垃圾箱大火”
在伊隆·马斯克(Elon Musk)最近收购推特(Twitter)后,许多习惯性使用推特的用户宣布他们打算转向其他社交平台。一些人将他们的叛逃归咎于担心该网站上的仇恨言论和错误信息会增加。但即使在被收购之前,Twitter等社交媒体平台就已经存在一个让用户流失的重大问题:它们让人痛苦。因此,一些公司正在开发新的社交应用程序,旨在培养积极的在线环境——他们已经获得了大量的用户。但是,尽管这些新平台的出发点是好的,但它们可能会被简单地理解为在社交媒体隐喻性的“垃圾箱大火”上烤棉花糖:它们可以让体验变得更甜一点,但如果人们的行为没有改变,这些替代方案可能会融化在不可避免的火焰中。在大多数社交平台上,用户可以浏览一系列看似无穷无尽的帖子,这些帖子是由算法排序的。该软件会优先考虑那些让人们继续浏览的内容,因此它会推荐那些以点赞、分享或评论的形式吸引“参与度”的帖子。这为引起争议或令人愤慨的内容提供了优势,这些内容吸引了人们的注意力,无论这些注意力是否是负面的。因此,许多人觉得有必要不停地浏览他们的动态,即使它提供了令人厌恶、疲劳和抑郁的帖子。但完全放弃一个平台可能会切断人们与朋友的联系,甚至会引发焦虑。为了营造更积极的网络氛围,脸书和推特等应用程序不断调整其审核政策,但这并没有完全消除虚假信息或仇恨内容。这是因为这些平台的形式——一种由算法驱动的信息流,奖励煽动负面情绪的发帖者——激励了这类帖子。现在有了其他的选择。去年,两款避开了这种形式的社交应用开始流行起来。这两款应用分别名为Gas和BeReal,它们都消除了其他社交媒体平台的某些元素:突出争议性内容的算法,以及鼓励人们在应用上花费过多时间的无尽反馈。Gas只奖励积极的内容,而BeReal对用户发帖的频率设置了严格的限制。这并不是他们改善数字体验的唯一方法。Gas得名于“加油”(Gas up),这是一个赞美某人的俚语,它试图通过放大积极的一面来减少社交媒体上的有毒言论。应用程序用户通过匿名投票选出对朋友的最佳评价,从而获得数字奖励。Gas的开发者尼基塔·比尔、以赛亚·特纳和戴夫·沙茨在其网站上表示,“想要创造一个让我们对自己感觉更好的地方。”该应用程序还强调隐私:它不允许直接发送消息——这是欺凌和骚扰的常见渠道——而且民意调查是自动生成的赞美和匿名投票(尽管付费应用程序订阅者可以查看选定选民的首字母)。这种天马行空的方法似乎奏效了。虽然这款应用只在美国12个州使用,而且只支持iphone,但自去年8月推出以来,Gas的下载量已经超过500万次,一度超过流行社交媒体平台抖音,成为苹果应用商店下载量第一的应用。在Gas大受欢迎之际,今年1月中旬,颇受欢迎的社交和即时通讯平台Discord宣布收购了这款应用。 波士顿儿童医院(Boston Children 's Hospital)数字健康实验室(Digital Wellness Lab)的儿科医学讲师、研究科学家大卫·比克汉姆(David Bickham)表示,有些人可能会被Gas吸引,因为他们知道在上面只能看到好的东西。他说,积极的社交体验来自于“增加用户自主权的应用设计,让他们对自己接触的内容类型有更多的控制权。”但一些专家担心,即使是像Gas这样看似对用户有良好意图的应用程序,也可能造成持续的负面影响。例如,教育作家艾莉森·克莱因(Alyson Klein)在最近的《教育周刊》(education Week)文章中指出,Gas民意调查可以被用作人气竞赛,甚至是讽刺挖苦,比如称赞某人明显不擅长的才能,从而导致欺凌和伤害感情。去年,社交媒体和技术作家尼尔·休斯(Neil Hughes)在Cybernews上写道:“让我们的思想和行为习惯不断受到在线参与或在Gas民意调查中被提及的认可,可能会增加而不是消除焦虑。”用比利时根特大学(Ghent University)数字文化教授玛丽克·范登·阿比勒(Mariek Vanden Abeele)的话来说,其他批评人士认为,把赞美当作一种数字货币,或者把这种积极的做法“数据化”,是不对的。她说:“对我来说,困难的是你正在将赞美的行为商品化。”“一旦你开始将行为数据化,你就有可能失去一些东西。”Gas最初回应了《科学美国人》的询问,但截至发稿时尚未提供具体评论。奖励赞美并不是应用程序培养积极性的唯一方法。例如,新平台BeReal强调真实性和时间限制。为了获得真实的体验,它每天给用户一个随机的两分钟窗口,在这两分钟里,用户可以发布一张未经过滤的照片。只有在用户每天发布了帖子之后,他们才能看到其他人发布的内容。Bickham说,这种更真实的体验“非常重要,因为它是积极互动所必需的开放类型的一种要求。”对于仍在努力寻找自己身份的青少年来说,贝雷尔可能会提供一个安全的探索场所。“我们认为做真实的自己就像做真实的自己,”比克汉姆说。和Gas一样,这款应用的积极方法似乎也取得了一些成功。BeReal由Alexis Barreyat和Kévin Perreau于2020年联合创立,去年9月开始走红,到2022年全球下载量约为5000万次。然而,BeReal并非没有自己的争议。它的通知可以产生每天发布的压力。这种参与社交媒体交流的压力,范登·阿比勒和其他人称之为“在线警惕”,很容易引起用户的焦虑。专家们还表示担心,BeReal的警报可能出现在不适当或侵入性的时间。此外,两分钟的时间限制增加了发帖的压力,尤其是当用户想查看其他人发布的内容时。有些人可能已经经历了这种压力:在去年8月、9月和10月下载了BeReal的安卓手机用户中,只有9%的人打开了这款应用。BeReal拒绝对本文置评。 这些应用程序本身不太可能完全解决困扰整个社交媒体的许多问题。但人们仍然可以通过改变他们使用任何社交平台的方式来获得更好的在线体验。几乎所有为本文采访的专家都建议少一些被动的滚动,多一些主动的连接。“当你想到应用……心理健康和生产力咨询机构数字健康研究所(digital Wellness Institute)的首席执行官艾米·布兰森(Amy Blankson)说:“这些应用程序会降低我们的幸福感,这通常是因为它们要么增加了摩擦——比如技术故障、数字过载或网络欺凌——要么让我们偏离了最好的自我,导致我们更分心、休息更少、注意力更不集中,或与他人的联系更少。”总的来说,在社交媒体上积极主动地与朋友互动——给他们发消息,给他们发视频等——可能比被动地浏览中心新闻要好,在那里你可能会嫉妒那些似乎拥有一切的有影响力的人,”加州大学洛杉矶分校的社会心理学和幸福研究员丽莎·沃尔什说。尽管Hughes之前批评过这些以积极为中心的应用程序的某些方面,但他确实指出,它们受欢迎程度的上升可能代表了人们对社交媒体态度的转变——至少在年轻用户中是这样。他说:“感觉孩子们知道,沉迷于别人的精彩片段是在浪费时间,没有人的生活是完美的。”“因此,他们渴望更真实的体验,渴望合作,渴望提升他人,而不是只关注自己。”这种心态可能会让我们所有人在社交上都更快乐。或者,正如休斯所说,“也许他们的父母可以从他们的孩子身上学到一两件事。”
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